Home Phone Service

The traditional landline is changing. Openreach, the UK's network provider, is upgrading the country to a fully digital network. This means your home phone service is now delivered over the internet as Voice over IP (VoIP) . Octopus Telecom provides a modern, reliable home VoIP landline that works with your existing handsets, keeping you connected with crystal-clear call quality.

What Is a VoIP Landline?

A VoIP (Voice over Internet Protocol) landline uses your broadband connection to make and receive calls, instead of the old copper network. This digital transformation offers better sound quality, more features, and future-proofs your home communication. Because the traditional copper network is being switched off, a VoIP landline is the only option for a home phone service going forward.

How Does It Work with My Existing Phones?

This is the key change. Your traditional analogue phone is not compatible with a modern VoIP network. To connect it, you need a small device called a VoIP Gateway. This device converts the digital VoIP signal from your router into a signal that your existing corded or cordless home phones can understand. We provide this VoIP Gateway as part of your service setup. This ensures you can keep using the phones you already have without any hassle.

What's Included in Your Home VoIP Plan?

Our Home VoIP plan is straightforward and affordable, with transparent pricing and a 30-day minimum contract.

Connection & Billing

Feature	Details
Service Type	VoIP Landline (Digital Home Phone)
Equipment Provided	VoIP Gateway (Converts VoIP to analogue for your existing phones)
Monthly Subscription	£12
One-Time Connection Fee	£60
Minimum Contract Term	30 days
Number Porting	Free (takes up to 2 weeks to transfer your existing number from another provider)
Incoming Calls	Free of charge

Call Charges & Features

• Outgoing Calls: Charged at a competitive rate from £0.012 per minute.
• Call Blocking:
• Privacy:
• Advanced Features (Optional):

• Reactivation of a number previously disconnected by another provider.
• Call forwarding.
• Voicemail service.
• Selection of a number from an available list.
• Other custom services upon client request.

Why Choose Octopus Telecom for Your Home VoIP?

• Embrace the Digital Future: We provide a modern solution for the upcoming Openreach copper network switch-off.
• We Supply the VoIP Gateway: No need to buy new, expensive IP phones. We give you the device that makes your old phones work on the new network.
• Keep Your Number: We offer free and easy number porting from your current provider.
• Reliable UK Support: We understand the local network (Openreach) and provide support with fault resolution times of up to 5 working days.
• Secure & Stable: Enjoy high-definition voice quality without the noise or crackle of old copper lines.

How to Get Started

1. Check your broadband – You need a stable broadband connection (available from Octopus Telecom).

2. Order your Home VoIP plan – Select our service and we'll arrange the connection.

3. Receive your VoIP Gateway – We provide and pre-configure the device for you.

4. Connect and call – Plug the gateway into your router and your existing phone into the gateway. Your landline is instantly active.

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Frequently Asked Questions (FAQ)

Q: Why is my home phone service now called VoIP?

A: Openreach is upgrading the UK's network from older copper technology to a modern digital system. This new system is called Voice over IP (VoIP). All home phone lines will eventually be provided this way.

Q: What is a VoIP Gateway and why do I need it?

A: A VoIP Gateway is a small box that connects your existing analogue telephone to your digital broadband router. It translates the digital signal from the internet into a signal your current phone can use. We provide this device for you.

Q: Can I keep my existing phone number?

A: Yes, we offer free number porting from your current provider. The process typically takes up to 2 weeks.

Q: Will my old phone still work?

A: Yes, your old corded or cordless phone will work perfectly when connected through the VoIP Gateway we provide.

Q: Do I need a special broadband for VoIP?

A: You need a reliable broadband connection. For the best experience, we recommend our fibre broadband services, but the VoIP service will work with any stable internet connection.

Q: How much do calls cost?

A: Incoming calls are free. Outgoing calls are charged at low rates starting from £0.012 per minute.

Q: What if I have a problem with my line?

A: Because we use the Openreach network, fault resolution times are up to 5 working days. Our support team is here to help you throughout the process.

Ready to upgrade your home phone?

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